Project Delivery & Service Policy
At NiyatiOne, we’re committed to delivering world-class digital solutions with transparency, efficiency, and integrity. This page outlines how our project delivery process, timelines, payments, and service commitments work.
Project Kickoff & Timelines
- Projects begin within 24 hours of advance payment confirmation and final approval of the proposal.
- A project-specific timeline will be shared after scoping. This timeline will be agreed upon by both parties and mentioned in the project agreement.
- Start dates and milestones are dependent on timely inputs and feedback from the client.
- Kickoff meetings are scheduled within 48 hours of project initiation.
- Initial project timelines are provided within 72 hours of kickoff.
Payment Terms
- Default structure: 50% advance + 50% before final delivery/handover
(Custom terms can be defined in the project agreement) - We provide official invoices for all payments.
- All payments are to be made in INR/SGD unless otherwise agreed upon.
- Late payments may incur a fee of 1.5% per month on the outstanding amount.
- Accepted methods:
- UPI, Razorpay, Bank Transfer, PayPal, Cash (if local), Crypto (coming soon)
- Other methods may be considered on a case-by-case basis.
- EMI available on request
Domain purchases (if handled by us) are billed separately at current market prices.
Project Delivery
Delivery timelines will be defined in the project agreement. We strive to meet all deadlines but cannot be held liable for delays caused by external factors.
- Your project will be delivered in full within the agreed-upon timeline unless delays are caused due to:
- Late feedback or Client-side changes or delays in providing necessary materials
- Scope changes mid-project
- Force majeure (e.g., natural disasters, pandemics) or uncontrollable tech/service factors
- Consequences of Delays: If delays occur due to any of the above factors, we will communicate the revised timeline as soon as possible. We are committed to delivering quality work and appreciate your understanding in these situations.
- A basic walkthrough or demo of all functionalities is included at no extra cost.
Post-Delivery Support
- We offer 15days or 1 month of free bug-fix support post-delivery (depending on project size and complexity) to address any issues that arise after launch.
- Additional support or maintenance can be provided at an agreed-upon rate.
- Beyond the free support window:
- Hourly rate: ₹550/hr or $9/hr
- Retainer & SLA-based support available on request
Confidentiality & IP Ownership
- All assets, code, and deliverables remain the property of NiyatiOne until full payment is received.
- Upon full payment
- Full ownership/IP rights are transferred to the client.
- NiyatiOne retains the right to showcase the work in its portfolio.
- Confidentiality obligations remain in place even after project completion.
- Any use of the work by the client must be in accordance with applicable laws and regulations.
API & Third-Party Integrations
- If your project requires additional APIs not included in the original proposal, we will:
- Notify you of the added cost (as per provider pricing)
- Seek approval before integrating
- You may pay for APIs directly or through us. We charge only for integration and development, not commissions.
Domains, Hosting & Email
If you choose to purchase a domain through us:
- Free business email (up to 5 users)
- Free SSL, privacy protection, and hosting location selection:
- Choice of data center location
- Mumbai 🇮🇳 | Singapore 🇸🇬 | US 🇺🇸
- Choice of data center location
- Free website migration included
- 99.9% uptime guarantee
- 24/7 customer support
- Free domain privacy protection
- Free website backups
- Free CDN integration
- We offer competitive renewal pricing and unmatched support
We are not domain registrars, but we ensure transparency & assistance.
Proposal Validity & Scope Lock
- Proposals are valid for 7 to 15 days from issue date.
- After expiry or revision:
- Pricing may change based on market rates and updated requirements.
- Scope of work is locked upon proposal acceptance.
- Any changes post-acceptance may require a new proposal.
- Extensions can be requested before expiration.
- Work begins only after proposal approval + advance payment.
Client Communication & Confirmation
- Confirmations are accepted via:
- Signed agreement (digital or paper)
- Secure chat channel (WhatsApp/Telegram if agreed)
- All project records are securely maintained for transparency.
Need Custom Terms?
We’re flexible! If you have specific needs or want to include NDAs, custom billing, or additional licensing — just let us know. We believe in clarity first, commitments next.
Contact Us
- For queries or clarification about project timelines, delivery, payments, or service terms: