Docs PDPA

PDPA Compliance

NiyatiOne, we are fully committed to complying with Singapore’s Personal Data Protection Act (PDPA) to ensure your personal data is collected, used, disclosed, and managed responsibly.

What is PDPA?

The Personal Data Protection Act 2012 (PDPA) governs the collection, use, and disclosure of personal data by organizations in Singapore. It aims to protect individuals’ personal data while enabling businesses to use data responsibly for legitimate purposes.

What Personal Data Do We Collect?

Personal data refers to data that identifies an individual, either on its own or when combined with other data. At NiyatiOne, this may include:

Name, email, contact number
Job title, company name
Billing and transaction details
Usage data (browsing activity, service behavior)
IP address and geolocation (if permitted)

We collect this data through forms, live chats, account registrations, and service usage.

Why We Collect Your Data

We collect and use your data for the following purposes:

To provide and improve our services
To communicate with you effectively
To personalize user experience
To conduct analytics, feedback, and surveys
To comply with legal and regulatory requirements

We collect this information to provide services, enhance user experience, conduct analytics, and ensure security.

We seek your explicit consent before collecting or using your personal data, and you may withdraw it at any time.
To withdraw your consent, email us at [email protected]
We will process your request promptly and stop using your data unless we’re required to retain it for legal reasons.

Access & Correction

Under the PDPA, you may:

Request access to the personal data we hold about you
Request correction of inaccurate or outdated data

To make such a request, email [email protected]. We’ll respond within a reasonable timeframe (usually within 30 days).

Protection of Personal Data

We employ strict security protocols and industry-grade encryption to protect your personal data against:

Unauthorized access
Accidental loss
Disclosure, copying, or modification

Only authorized personnel have access to personal data, and all data transfers are secured.

Data Retention

We retain personal data only as long as it is necessary for the purposes stated or as required by law. Once no longer needed, it will be securely deleted or anonymized.

We do not sell your data. We may share it with:

Our trusted partners and service providers (e.g., cloud services, marketing tools)
Legal authorities when required

All third parties are contractually bound to protect your data in accordance with PDPA standards.

Questions or Complaints?

If you have any questions, feedback, or complaints about our PDPA compliance, please contact our Data Protection Officer (DPO):
[email protected]
We are committed to resolving your concerns fairly and promptly.